Support Subscriptions

Premium assistance directly from the source

Support packages

Free

  • Contact Email, Slack, GitHub Issues, JIRA.

  • Issues, Reaction Time Best effort
  • SLAs on MoSKito Tools: If something doesn't run, we guarantee to fix it Best effort
  • Help with initial setup See Contact.

Basic

  • Contact Personal contact on mail, skype, phone or jabber
  • Issues, Reaction Time 2 Business days
  • SLAs on MoSKito Tools: If something doesn't run, we guarantee to fix it 3 Working days
  • Help with initial setup Mailing list

Production For Sites

  • Contact Personal contact on mail, skype, phone or jabber
  • Issues, Reaction Time 4 business hours
  • SLAs on MoSKito Tools: If something doesn't run, we guarantee to fix it 24 hours
  • Help with initial setup Remote
  • ? Critical patches incl. releases

Enterprise

  • Contact Personal contact on mail, skype, phone or jabber
  • Issues, Reaction Time 4 business hours
  • SLAs on MoSKito Tools: If something doesn't run, we guarantee to fix it 24 hours
  • Help with initial setup On site
  • ? Critical patches incl. releases
  • ? Compatibility with your tools, features and extensions

Further offerings

MoSKito Maintenance

Support and bugfixing on a specific project

get it!

Integration with Your System

On/off site

get it!

Features on Demand

Extra MoSKito functionality, tailored for your application

get it!

Trainings and Consultancy

In person or interactively

get it!

Free support

MoSKito-Users Slack Channel

Get immediate help from the developers. Send us a short email and we will invite you to our slack support-channel immediately

Request

Documentation

All existing docs (including ChangeLogs and BackLogs) for developers and users

Read

Anotheria DevBlog

Latest news, usage tips, reviews and much more

Visit

MoSKito FAQ

The most important issues, updated with every new user

Read